Our Customer Reviews | The Trusted Toolbox | Page 5

Thanks to Deborah, Jeff, and of course, Ted, the worker who came and did an awesome job at our house. Ted was professional, polite, and very thorough. Thanks!

The Trusted Toolbox response

Thank you for the comment

Joe did a great job with our shutters, working on unlevel terrain on a tall ladder. I will use them again for any job around the house. Thanks, Deborah and Joe.

The Trusted Toolbox response

Thank you for your comments.

Disappointied initally, but happy in the end

Sad to report an initial bad experience with The Trusted Toolbox, but it was resolved in the end. On 6/16, I scheduled repairs to my home (estimate # 3084) for today, 6/27. The workers were to arrive between 8:30 and 9:00 and I was told they will call enroute. When no one called/arrived by 9:30, I called the office for an update and was told Debra would return my call. She did so just after 10:00 and reported that they had "technician issues." I specifically took the day off to be present for the repairs and lost income due to their scheduling issues. In addition, I spent most of the previous day re-arranging my house to make it easy for the workers to get in/out (moved furniture, cleared out personal items ,etc). So, I wasted by time AND lost money as a result of their non-performance (and lack of communication). Debra was able to pull a rabbit out of a hat (called at 11:35) and got me (hopefully) scheduled for tomorrow (6/28). I will update this review afterwards. Update on 6/28 - Happy to report that John from Trusted Toolbox arrived at 8:30 this morning and is preparing for the work as I type. Feel much better about things, although I wish I didn't have to go through the wringer yesterday. Last update on 6/29 - John and Michael worked diligently to handle all the repairs and things look great. Bottom line is that they (and Debra) transformed a very bad initial impression into a good one but TT needs to notify customers if their technicians cancel. Thanks

The Trusted Toolbox response

We train our team to communicate, and we have used this experience to work on our approach to communication. As we strive to put the words 'professional handyman' together, sometimes we have issues, but this review shows the high expectations customers have for us and the response that we can pull off given our commitment to making it right.

Good work & resolved outstanding issues

Although it took a good while to get them to come out and do our screen door and repair some wood on the door infrastructure, the fellow they sent worked hard and got it set up however the new door that they had made for us was blemished and the fellow said they would either return with a touch-up kit and fix it or replace the door. Heard nothing from them for weeks and kept following up over and over and also discovered that the door deadbolt lock which was working fine before the repair was no longer working properly. Finally we decided to get in contact with owner, Chris (thank you Chris), who followed through on getting someone out to take care of what was needed and an outstanding issue. I would recommend.

The Trusted Toolbox response

I have talked personally with this homeowner and have ordered a new door and have scheduled the repair around their schedule. we had reached out but didn't get a response originally, we should have stayed more diligent in getting this resolved.

We had a long list of things that needed to be done at our house from switching out door knobs and hinges to hanging a picture high up in the stairwell to drywall repair. We had Robert Burch as our technician and he was phenomenal. I'd recommend him to anyone who has lots of different types of work to be done. Robert called ahead to let me know how long until he would be to our house and stayed until the work was done. He took off his shoes to be respectful of our carpets and discussed the work out ahead so that I would know my options and was able to set my expectations appropriately. I'd highly recommend the Trusted Toolbox to anyone!

The Trusted Toolbox response

Thank you for taking the time to share this.

Estimate was for $475 for the railing and $820 for the fence and would take 2 - 3 days. Ted arrived on time and provided excellent quality service. I would definitely hire him again; except the price was too high. I mailed picture of the railing and fence and described what I wanted done. The work took Ted 8 hours to complete and looks fantastic but; I was charged the estimated price of $1295 or $161.88 an hour.

The Trusted Toolbox response

I am glad that timing and quality were excellent. I am surprised at this response. The estimate was agreed to before hand, and we spent time preparing the materials order and getting the right technician to the job. As with all things in business, we hold true to our end of the deal and had it gone longer than expected, we would have never asked for more money due to our commitment to customer satisfaction.

I cannot say enough about The Trusted Toolbox. My husband and I had used them in the past and needed someone to come out and repair some storm damage to the house. I called and Debra was able to send out Jim and Ron the same day. They worked until the job was finished. You cannot tell where the damage was to the house. We are very pleased with the work and will not hesitate to use them again.

The Trusted Toolbox response

Thank you for your review and mentioning our team.

The word 'Trusted' in The Trusted Toolbox's name is unquestionably true. Our building serves as a best-in-class demonstration facility and, as its facility manager, I am always looking for top-quality, detail-oriented vendors to call upon for building projects. We were fortunate enough to find The Trusted Toolbox through a Google search and, once they performed their first job, we knew there was no need to look any further. Our usual service technician, Ted, is not only friendly and courteous but, more importantly, extremely handy and efficient. We look forward to continuing our relationship with The Trusted Toolbox as there are always projects that come up that need an expert's touch. If you need excellent handyman services then look no further! I would certainly recommend The Trusted Toolbox to take care of all of your handyman needs.

The Trusted Toolbox response

Thank you for your well written review of our work in the commercial area.

Paul came out to repair a paint job to my ceiling. He was professional & meticulous about his work. He is an asset to the trustedtoolbox. I will refer your company & use you in the future. Mary in Kennesaw

The Trusted Toolbox response

Thank you for your review

I wanted to just share how pleased I was with the performance of the job that Paul Duncan of The Trusted Toolbox did for me. For one thing, he is a very polite and pleasant young man. He did an excellent job and took his time to complete what I needed to have done to my satisfaction. I know this was not a big job by the industry standards, but to me it was so important to stop any further damage from being done to my foundation or from anything getting in through the crack in the foundation and creating any further problems in the future. I have more work yet to be completed and your company will be the first I call for an estimate. My thanks to Paul for his hard work and professional representation of your company. As a valued employee, no doubt, please know he did your company proud. I will be sharing my experience with my neighbors (and friends/family) as we are a tight-knit subdivision and we all seek references from each other for work needing to be done. I look forward to working with you in the future. Again, many thanks for putting my mind at ease with the completion of this job.

PROJECT DETAILS

The Trusted Toolbox came out to repair a large crack in my foundation. This crack was our first indication that our garage was settling. We had the issue of the foundation of the garage corrected but that still left the large crack to be repaired. Paul Duncan cleaned out the area, repaired with bonding agent and cement mix and then painted the entire foundation area.

The Trusted Toolbox response

Thank you for the thorough review of your experience.

Brian Melancon just finished replacing a transom over an exterior door and some rotted fascia behind the gutters. It was a great experience. Brian was a true professional and did a great job. He was very neat; did a nice job; was easy to work with; and offered much appreciated practical advice in response to home maintenance questions. We also really liked the thorough communications with the folks in the office. It was VERY refreshing to be so informed about what to expect. We'd highly recommend Brian and the Trusted Toolbox!