Our Customer Reviews | The Trusted Toolbox | Page 5
The Trusted Toolbox Cares! Every time a customer leaves feedback, we listen. To gather real customer feedback, we use our independent review platform: We Love Reviews. Read below what some of our customers had to say about The Trusted Toolbox in Duluth, Georgia. You can use the form below to leave your own review. If you are not 100% satisfied with your experience, please contact the office directly to help resolve the situation. Call 770-623-3097 or email
Door Window Installation in Marietta, GA
Handyman Services in Atlanta, GA
Window Paint and Repair in Atlanta, GA
Door Replacement in Decatur, GA
Closet Repair in Atlanta, GA
Wood Rot Repair in Atlanta, GA
Window Replacement in Atlanta, GA
Leak repair in Mableton, GA
Handyman Repair in Smyrna, GA
Rotten Wood Repair in Marietta, GA
Professional and Responsive Service in Marietta, GA
Shower head and faucet installation in Roswell, GA
Handyman Services in Alpharetta, GA
Shutters installation, Gutters cleaning in Duluth, GA
Home Remodeling in Decatur, GA
A Job Very Well Done by Jason and Crew
Jason was professional, knowledgeable, and detailed. The effort and efficiency he put forth was truly appreciated. Our home issue was dealt with in less than a day's work. I'd recommend him to anyone!
PROJECT DETAILS
The Trusted Toolbox came out and repaired our gutter, fascia, eaves issues.
The Trusted Toolbox response
thank you!
Baywindow repair in Dacula, GA
Ted did a great job replacing rotted wood around my Bay Window and some fascia boards. He arrived at the time he said and finished in a timely manner and explained everything he was going to do. I will recommend the trusted toolbox to friends that may need work done. If we need any other handyman work done i will call The Trusted toolbox to do the job Thanks for the great work
The Trusted Toolbox response
Thank you for the kind words about Ted, we like him too.
Remodeling Services in Kennesaw, GA
I have never had such a GREAT experience with home improvement. Trusted Toolbox removed an old fiberglass shower and replaced it with a beautiful tile masterpiece. They were professional in every aspect, from the estimate, the project manager, the cleanliness and care they took while in my house, advance calls, being on time, adhering to the schedule they provided me, the suggestions they made to make the project better, the added value of making it perfect before they left by unexpectedly replacing trim pieces on the floor and painting the walls around the tile without being asked. I will not hesitate to call them again for any project in my home.
The Trusted Toolbox response
Thank you for the kind words, this is what we expect of our team.
Handyman Services in Decatur, GA
Thanks to Deborah, Jeff, and of course, Ted, the worker who came and did an awesome job at our house. Ted was professional, polite, and very thorough. Thanks!
The Trusted Toolbox response
Thank you for the comment
Shutters repair in Duluth, GA
Joe did a great job with our shutters, working on unlevel terrain on a tall ladder. I will use them again for any job around the house. Thanks, Deborah and Joe.
The Trusted Toolbox response
Thank you for your comments.
Windows repair in Atlanta, GA
Disappointied initally, but happy in the end
Sad to report an initial bad experience with The Trusted Toolbox, but it was resolved in the end. On 6/16, I scheduled repairs to my home (estimate # 3084) for today, 6/27. The workers were to arrive between 8:30 and 9:00 and I was told they will call enroute. When no one called/arrived by 9:30, I called the office for an update and was told Debra would return my call. She did so just after 10:00 and reported that they had "technician issues." I specifically took the day off to be present for the repairs and lost income due to their scheduling issues. In addition, I spent most of the previous day re-arranging my house to make it easy for the workers to get in/out (moved furniture, cleared out personal items ,etc). So, I wasted by time AND lost money as a result of their non-performance (and lack of communication). Debra was able to pull a rabbit out of a hat (called at 11:35) and got me (hopefully) scheduled for tomorrow (6/28). I will update this review afterwards. Update on 6/28 - Happy to report that John from Trusted Toolbox arrived at 8:30 this morning and is preparing for the work as I type. Feel much better about things, although I wish I didn't have to go through the wringer yesterday. Last update on 6/29 - John and Michael worked diligently to handle all the repairs and things look great. Bottom line is that they (and Debra) transformed a very bad initial impression into a good one but TT needs to notify customers if their technicians cancel. Thanks
The Trusted Toolbox response
We train our team to communicate, and we have used this experience to work on our approach to communication. As we strive to put the words 'professional handyman' together, sometimes we have issues, but this review shows the high expectations customers have for us and the response that we can pull off given our commitment to making it right.